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Odoo Service Solutions offer a suite of tools designed to enhance the management and delivery of services across various industries. Here's an overview of what Odoo Service Solutions do:

Project Management

  • Task Management: Create, assign, and track tasks within projects.
  • Gantt Charts: Visualize project timelines and dependencies with Gantt charts.
  • Timesheets: Track time spent on tasks and projects to manage billable hours.


Helpdesk

  • Ticket Management: Manage customer support tickets and assign them to the appropriate team members.
  • SLA Management: Set and track Service Level Agreements (SLAs) to ensure timely support.
  • Customer Portal: Provide customers with a portal to track the status of their support tickets.

Consulting Services

  • Proposal Management: Create and send detailed project proposals and quotes.
  • Resource Allocation: Allocate resources based on project requirements and availability.
  • Billing: Manage project billing and invoicing based on time and materials or fixed-price contracts.

Field Service

  • Scheduling: Schedule field service appointments and allocate resources efficiently.
  • Mobile Access: Field service technicians can access job details and update statuses using mobile devices.
  • Service Reports: Generate detailed service reports for clients.


Appointments

  • Online Booking: Allow clients to book appointments online.
  • Calendar Integration: Sync appointments with calendars to avoid double bookings.
  • Reminders: Send automated reminders to clients about upcoming appointments.

Repair Services

  • Repair Orders: Manage repair orders and track repair progress.
  • Inventory Management: Keep track of spare parts and inventory needed for repairs.
  • Warranty Management: Handle warranty claims and manage warranty statuses.

Efficiency

  Streamline service operations and reduce manual processes.

Customer

Satisfaction

Improve customer satisfaction with timely and organized service delivery.

Visibility

Improve customer satisfaction with timely and organized service delivery.

Integration

  Seamlessly integrate with other Odoo apps like Sales, Inventory, and Accounting for a unified business management experience.

Scalability

Support business growth with scalable service management tools.

50,000+ companies run Odoo to grow their businesses.

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